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International Shipping
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Welcome to our international customers from Dalton's Shoes.com. We have made international shipping fast, easy and convenient. Shoebuy is pleased to offer direct shipping to many of our customers outside of the United States. Please read below to find answers to your questions.
What countries does Shoebuy ship to?
Customers in the following countries can now receive orders directly from Shoebuy. Orders shipped to countries outside of the United States will be shipped via our international shipping partner, DHL. We continue to expand this list, so if your country is not currently listed, please check back soon. Please note that we do not currently ship to non-U.S. post office boxes.
For international destinations to which Shoebuy does not currently ship, we have teamed up with Access USA to help overseas customers with their purchases from Shoebuy.com. Access USA is an international mail forwarder that can provide you with your own private U.S. street address to receive mail and merchandise. They will then consolidate your items and ensure proper, timely and economical delivery of your Shoebuy.com purchase to your international address (at shipping rates that can save you up to 70%).
Visit Access USA via the link below to learn more. Click here to learn more about Access USA
How do we ship to destinations outside of the United States?
Simply add items to your order and click on "Checkout" to complete your order. You will see your total price including shipping and handling charges in United States dollars before you place your order. Please note that your order may be subject to additional charges for duties and taxes by the destination country. These charges are beyond our control. Duties and taxes will be paid on your behalf by the shipper and you must agree to pay these charges to receive your order. Please note that in placing your international order, you agree to pay any and all taxes and duties which may apply. Also, please make sure that you provide us an accurate shipping address, as Shoebuy is not responsible for incorrect shipping addresses.
What are our shipping and handling charges for international orders?
Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, excluding duties and taxes, for your desired items before you actually place an order. You will not be charged for duties and taxes by Shoebuy at checkout, but these charges may be applied by the destination country. If so, they will be paid on your behalf and subsequently collected from you by our shipping agent.
What are my shipping options for international orders?
Please allow 5 to 14 business days for receipt of orders shipped outside of the United States. All international orders are delivered via express service and are fully trackable.
When will I be billed?
Your credit card will be billed by Shoebuy once the order ships.
What is the return policy for international orders?
You can return any item purchased on the Shoebuy.com website. Returns of unworn items are accepted within 60 days of purchase. You will be credited for the full product value on qualifying returns. International shipping charges are not refunded by Shoebuy.
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